Delivery Policy

Effective Date: 20 August 2026

At Marhaba Sooq, we aim to provide a reliable, convenient and timely delivery experience for all our customers across the United Arab Emirates.

1. Delivery Coverage

We currently offer delivery within the United Arab Emirates (UAE). Delivery availability may vary depending on the customer's location and the nature of the product ordered.

2. Standard Delivery Time

Orders are normally delivered within 3–5 working days after the order has been confirmed and processed.

Express Delivery is available for specific products and is delivered within 2–4 hours in Dubai, as mentioned on our website.

Delivery times are estimates and may vary depending on the delivery location, product availability, order verification and other circumstances beyond our reasonable control.

Orders placed on weekends or UAE public holidays may be processed on the next working day.

3. Order Processing

Orders are generally processed after successful order confirmation and, where applicable, payment verification.

We may contact you by phone, WhatsApp, Botim or email to confirm your order or delivery details.

Orders may experience delays if the provided contact information, address or other required details are incomplete or inaccurate.

4. Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before you complete your purchase.

Any free-delivery offers or promotional delivery rates will be subject to the terms and conditions of the relevant promotion.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Building/Villa information

• Apartment or office number

• Area

• Emirate

• Valid contact number

Marhaba Sooq will not be responsible for delivery delays or additional delivery attempts resulting from incorrect, incomplete or outdated information provided by the customer.

6. Delivery Attempts

Our delivery partner may contact you before or during delivery.

If the customer is unavailable at the provided delivery address, the courier may arrange another delivery attempt or contact the customer to coordinate an alternative delivery time.

Repeated unsuccessful delivery attempts may result in the order being returned to us. Any applicable re-delivery charges will be communicated to the customer before being applied.

7. Delays Beyond Our Control

While we make every reasonable effort to deliver orders within the estimated timeframe, certain circumstances may occasionally cause delays.

These may include, but are not limited to:

• Severe weather conditions, including heavy rain or flooding

• Road closures or traffic restrictions

• Accidents or transportation-related incidents

• Public emergencies or unforeseen events

• Government restrictions or regulatory requirements

• Public holidays or exceptional periods of high demand

• Courier or logistics service disruptions

• Other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you promptly through phone, WhatsApp or email and provide an updated delivery estimate where possible.

8. Damaged or Incorrect Deliveries

Customers are requested to inspect the package at the time of delivery whenever reasonably possible.

If you receive a package that appears significantly damaged, opened or tampered with, please notify our customer service team as soon as possible.

If you receive an incorrect or damaged product, please contact us in accordance with our Return & Refund Policy.

9. Tracking Information

Where tracking is available, tracking details may be provided to the customer through email, WhatsApp, SMS or other appropriate communication channels.

Tracking availability may vary depending on the delivery service and type of order.

10. Delivery Completion

An order will be considered delivered once it has been delivered to the address provided by the customer or received by the customer or an authorized person at the delivery location.

Customers should ensure that an appropriate person is available to receive the order where required.

11. Order Cancellation Due to Extended Delays

If an order experiences an exceptional delay, we will communicate the situation to the customer and, where applicable, discuss the available options in accordance with our Return & Refund Policy and applicable UAE laws.

12. Contact Us

If you have any questions regarding the delivery of your order, please contact Marhaba Sooq Customer Support through the contact details provided on our website.

We are committed to keeping our customers informed and providing the best possible delivery experience.

Marhaba Sooq

Website: MarhabaSooq.com