Samajh gaya. Aap chahte hain Terms of Service professional aur protective ho—yaani normal situations mein customer ko proper support mile, lekin delivery delays, third-party courier issues, technical problems, unforeseen events waghera mein Marhaba Sooq par unnecessary liability na aaye.

Ek important point: aisa clause nahi likhna chahiye ke “hum kisi bhi issue ke responsible nahi hain.” UAE Consumer Protection Law mein consumer ke statutory rights ko contract se simply exclude karne wali harmful terms void ho sakti hain. (UAE Legislation) Saath hi UAE digital-commerce law terms/conditions ko publicly available rakhne ka requirement rakhta hai. (UAE Legislation)

Neeche main aapke store ke liye balanced Terms of Service bana raha hoon—protective bhi, lekin customer ke liye unreasonable nahi.

Terms of Service

Effective Date: 20 August 2026

Welcome to Marhaba Sooq. These Terms of Service govern your access to and use of MarhabaSooq.com, including browsing the website, placing orders and purchasing products through our online store.

By accessing or using our website, you acknowledge that you have read, understood and agreed to these Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy and Return & Refund Policy.

If you do not agree with these terms, please do not use the website or place an order.

1. About Our Store

Marhaba Sooq is an online shopping platform offering a range of consumer products to customers.

We aim to provide accurate product information, transparent pricing and a convenient shopping experience. Product availability, specifications, images, prices and promotional offers may be updated from time to time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours and other information displayed on our website are accurate.

However, slight differences may occur due to screen settings, lighting, photography, manufacturer updates or differences between product batches.

We reserve the right to correct genuine errors, update product information and make reasonable changes to product availability or specifications.

3. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until the order is completed.

In exceptional circumstances, a product may become unavailable after an order has been placed. If this occurs, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund where applicable.

4. Orders

When you place an order through MarhabaSooq.com, you are submitting a request to purchase the selected products.

An order is considered confirmed once we have successfully processed and accepted the order.

We reserve the right to contact the customer to verify order details before dispatch, particularly where additional confirmation is reasonably required.

We may cancel or decline an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect or incomplete customer information

• Suspected fraudulent or unauthorized transactions

• Pricing or product information errors

• Delivery limitations

• Duplicate or unusually large orders

• Circumstances beyond our reasonable control

Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable requirements.

5. Prices and Payments

Prices displayed on the website are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the customer completes the order, subject to genuine pricing or system errors.

Any applicable delivery charges, payment charges or other fees will be communicated during the checkout process.

Customers are responsible for providing accurate payment and billing information.

6. Promotions and Discount Codes

Promotional offers, discount codes and special prices may be subject to specific terms, validity periods, product restrictions or minimum order requirements.

Marhaba Sooq reserves the right to withdraw, modify or cancel a promotion where reasonably necessary, including in cases of technical errors, misuse or suspected fraudulent activity.

7. Shipping and Delivery

Our standard delivery timeframe is generally 3–5 working days within the UAE.

Delivery times are estimates and may vary depending on the delivery location, order processing, product availability and circumstances affecting our logistics partners.

We may use third-party logistics and delivery partners to fulfil orders.

Marhaba Sooq will make reasonable efforts to ensure timely delivery; however, we cannot guarantee delivery at a specific time or date where circumstances are outside our reasonable control.

Such circumstances may include severe weather, heavy rain, flooding, road closures, accidents, government restrictions, public emergencies, courier disruptions, unusually high demand or other unforeseen events.

Where we become aware of a significant delay, we will make reasonable efforts to inform the customer and provide an updated delivery estimate where possible.

Please refer to our Shipping & Delivery Policy for further information.

8. Delivery Address and Customer Responsibility

Customers are responsible for providing complete and accurate delivery information, including the correct address, contact number and any relevant building, apartment, villa or office details.

We are not responsible for delays or unsuccessful delivery attempts resulting from incorrect, incomplete or outdated information provided by the customer.

Where a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached, the delivery partner may arrange another attempt or contact the customer for further instructions.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Customers should review that policy before placing an order.

Where a product is defective, damaged, incorrect or otherwise eligible for return, customers should contact us within the applicable period and provide the information reasonably required to process the request.

10. Third-Party Services

We may use third-party service providers, including payment processors, delivery companies, logistics providers, technology providers and other service partners, to support the operation of our store.

While we select service providers with reasonable care, certain aspects of these services are controlled by the relevant third-party provider.

Where an issue arises from a third-party service, we will make reasonable efforts to assist the customer and communicate with the relevant provider where appropriate.

11. Website Availability

We aim to keep MarhabaSooq.com available and functioning properly. However, uninterrupted access cannot always be guaranteed.

The website may occasionally be unavailable due to maintenance, technical issues, system updates, hosting problems, cybersecurity incidents, internet disruptions or other circumstances beyond our reasonable control.

We will make reasonable efforts to restore normal operation as soon as reasonably practicable.

12. Errors and Inaccuracies

Occasionally, the website may contain typographical errors, incorrect product information, pricing errors, technical errors or other inaccuracies.

We reserve the right to correct such errors and, where reasonably necessary, cancel or amend affected orders.

If a customer has already made payment for an order affected by a genuine error, we will communicate the situation and provide an appropriate resolution, including a refund where applicable.

13. Intellectual Property

All content available on MarhabaSooq.com, including logos, branding, text, graphics, images, product presentations, videos, designs and other materials, is owned by or used with permission by Marhaba Sooq or the relevant rights holder.

You may use the website for personal and lawful shopping purposes only.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without prior written permission, except where permitted by applicable law.

14. Prohibited Activities

Customers must not use the website for unlawful, fraudulent or abusive purposes.

You must not attempt to:

• Gain unauthorized access to the website or its systems

• Introduce malicious software or harmful code

• Interfere with website security or functionality

• Use the website to conduct fraudulent transactions

• Provide false or misleading information

• Misuse promotional offers or discount codes

• Copy or commercially exploit website content without permission

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, business, customers or service providers.

15. Limitation of Liability

Marhaba Sooq will take reasonable care in providing its services and processing customer orders.

To the extent permitted by applicable law, Marhaba Sooq shall not be responsible for losses, delays or disruptions caused by circumstances that are beyond our reasonable control, including third-party courier or logistics disruptions, severe weather, natural events, accidents, road closures, government actions, public emergencies, technical failures, internet or telecommunications disruptions, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights, warranties, remedies or liabilities that cannot legally be excluded or limited under applicable law.

Where we are responsible for an issue, we will seek to provide an appropriate remedy in accordance with our policies and applicable requirements.

16. Customer Information

Customers are responsible for ensuring that information provided to us is accurate and up to date.

Personal information is handled in accordance with our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, legal requirements or other operational needs.

The updated version will be published on this page with the relevant effective date.

Customers are encouraged to review these Terms periodically.

18. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws and regulations relevant to the transaction and the parties involved.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or protections available under applicable law.

19. Contact Us

If you have any questions, concerns or complaints regarding these Terms or an order placed through MarhabaSooq.com, please contact us using the contact information provided on our website.

Marhaba Sooq
Website: MarhabaSooq.com
Customer Support: 

• Email: info@marhabasooq.com
• WhatsApp: +971 50 760 8673

We will make reasonable efforts to review and resolve customer concerns promptly and fairly.